Call Escalation

Care Available On An Ongoing Basis

Hollywood Addiction Center partners with our sister brand, Talk Chime, to make telehealth mental health care available on an ongoing basis. But we know that many times, people don’t already have a therapist or counselor they can call when they’re feeling pressed by a mental health challenge.

That’s why we offer care through our 24-hour Hollywood Addiction Center dial-in crisis center line.

Unique 4-Tiered Support System

When you call, we use a four-tiered system. Our trained operators talk with you to determine which tier of care will best serve you.

Yellow

Low-risk, meaning the mental experiencing a mental health challenge doesn’t pose an immediate threat to themselves or others. In this case, our Hollywood Addiction Center team can help talk you through the situation.

Green

Mid-risk, meaning it’s unlikely the individual poses a threat to themselves or others. In many cases, our Hollywood Addiction Center operators can help these individuals. If not, they can connect the individual with a mental health crisis professional.

Blue

High-risk, or in need of consistent, meaningful mental health care. Our Hollywood Addiction Center team may connect the individual to one of our fast-response Talk Chime mental health professionals or emergency responders in the area.

Red

Extreme psychosis. Because these individuals can pose a threat to themselves and others, our team immediately loops in emergency responders (e.g. law enforcement) to get that person rapid help and to prevent the situation from escalating.

Support Through Struggle

Your first line of defense in crisis situations.
Call us today if you or anyone you know is experiencing a crisis and needs assistance. We are ready and willing to help.

Reach a Crisis Worker 24/7: (800) 653-9609