Created By Technology Experts
When we established Hollywood Addiction Center, we knew that we would be taking crisis calls on a regular basis. It’s paramount for us to be able to stay on the line with our callers and to communicate clearly with them. In fact, it could even mean the difference between life and death.
That’s why we turned to the call center technology experts. We worked with Nuxiba® to develop software that ensures our call center functions its best.
A Completely Tailored Platform
By partnering with Nuxiba, we got a fully loaded call center platform tailored to help us help others. With our call center technology, we can be available whenever the phone rings and we can communicate clearly throughout each call.
Our call center responders get an easy-to-use system so nothing gets in the way of them connecting with a caller. And our managers get transparency into the calls so we can make sure each individual is getting the personalized attention and high-quality care they deserve.
Your Privacy Is Protected
Additionally, Nuxiba customized our platform to ensure privacy for each caller and the protection of any personal information they share. We know that as a mental health crisis call line, people will often be sharing sensitive details with us. We’ve chosen a call center solution that ensures that any personal information is secure during and after the call.
Ultimately, we chose Nuxiba because this call center technology allows us to best serve our callers. With this streamlined, customized system, our call center responders can take and maintain calls easily. Nothing should get in the way of their ability to connect with the caller.
At the same time, the secure, crystal-clear line ensures our callers can easily communicate with us. We’re glad to be using Nuxiba’s leading-edge solution so we can provide the best service and care possible.